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LTC and Retirement Home
Transportation in Ontario

Total Care Transport is a trusted medical transportation partner for long-term care homes and retirement residences across Southern Ontario. We provide reliable, consistent transport for residents attending medical appointments, dialysis clinics, hospital visits and inter-facility transfers. Mohawk Medbuy approved and serving 10 hospital contracts across Ontario, we understand the coordination requirements of institutional transport and make the process straightforward for your care team. Serving facilities across Halton, Peel and Waterloo Region.

How We Work With LTC and Retirement Homes

We operate as a preferred transport partner for care facilities, not a one-off booking service. Here is what that looks like in practice.

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  • One point of contact. Your care team deals with one number and one provider. No need to source transport separately for each resident or each appointment type.

  • Recurring schedule management. We manage standing schedules for residents with regular appointments such as dialysis, chemotherapy and specialist visits. Your care coordinators set it up once and we handle the rest.

  • Stretcher and wheelchair capable. We have the full range of transport options for residents at every mobility level. Stretcher transfers, wheelchair-accessible vehicles and ambulatory assistance all available from one provider.

  • Direct billing and invoicing. We provide clear invoicing for facility accounts. No chasing receipts from individual residents or families.

  • Same-day and short-notice bookings. Discharge transfers, urgent specialist referrals and unplanned appointments happen. We accommodate short-notice requests wherever possible.

Why LTC and Retirement Homes Choose Total Care Transport

  • Mohawk Medbuy approved. Vetted and contracted by Ontario's hospital procurement program. Meets the compliance requirements of Ontario's healthcare system.

  • 10 hospital contracts across Ontario. Proven track record with institutional clients.

  • Full range of transport options. One provider for stretcher, wheelchair, dialysis, discharge and palliative transport.

  • Recurring schedule management. We manage standing schedules so your care coordinators do not have to arrange transport before every appointment.

  • 24/7 availability. Including evenings, weekends and holidays.

  • Nearly 20 years of experience serving Southern Ontario since 2005.

  • Direct facility invoicing. Clean, consistent billing for your accounts team.

Facilities We Currently Serve

We have established transport relationships with long-term care and retirement homes across Southern Ontario including but not limited to:

  • Allendale, Burlington

  • Cama Woodlands LTC, Cambridge

  • Post Inn Village, Oakville

  • Tansley Woods, Burlington

  • West Oak, Oakville

  • Wyndham Manor, Burlington

  • Creekway, Burlington

 

We also serve palliative care residents at LTC and retirement homes throughout our service areas and transport residents to and from hospitals across Halton, Peel and Waterloo Region.

 

If your facility is not listed, call us. We serve facilities across Southern Ontario and are actively expanding our facility partnerships.

Transport Services for LTC and Retirement Home Residents

  • We provide the full range of non-emergency medical transport for facility residents:

  • Stretcher transport for residents who cannot sit upright during transfer. Two-person teams, bed-to-bed service, oxygen and stair chair capability.

  • Wheelchair transport for residents using manual or power wheelchairs. Lift-equipped vehicles with trained ambulatory assistance.

  • Dialysis transport for residents attending recurring dialysis appointments. Recurring schedules managed on behalf of your facility.

  • Hospital discharge transport for residents returning from hospital stays. We coordinate with the hospital discharge team and your facility's care team on timing.

  • Palliative transport for residents in palliative care requiring dignified, unhurried transfers to hospice or specialist facilities.

  • Inter-facility transport for residents transferring between LTC homes, retirement residences, rehabilitation centres or hospitals.

LTC and Retirement Home FAQ

How do we set up Total Care Transport as a preferred provider for our facility?

Call us at 905-878-1170 or email contact@totalcaretransport.ca. We will arrange a brief conversation with your Director of Care or care coordinator, confirm your transport needs and set up your facility account. Most facilities are set up within one call.

Can you manage recurring schedules for multiple residents?

Yes. We manage recurring transport schedules for multiple residents at the same facility. Each resident's schedule is tracked separately. Your care team deals with one contact and one account regardless of how many residents we are transporting.

What happens if a resident's appointment time changes?

Call us as soon as you know and we will update the schedule. We understand that appointment times shift and accommodate changes without issue.

Do you provide stretcher transport for residents who cannot sit upright?

Yes. We have two-person stretcher teams for residents who require bed-to-bed transfers. This includes residents in palliative care, post-surgical residents and those with conditions requiring lying flat during transport.

Are you able to transport residents to dialysis on a recurring basis?

Yes. Dialysis transport is one of our most common services for LTC facilities. We set up the full weekly schedule and coordinate directly with the dialysis clinic on timing. Your care coordinator sets it up once and we manage it ongoing.

How is billing handled for facility accounts?

We provide invoicing directly to the facility for all transport services. Billing frequency and format can be discussed when setting up your account. We aim to make the administrative process as straightforward as possible for your team.

Partner with Total Care Transport for Your Facility

To set up a facility account or discuss your transport needs call (905) 878-1170 or toll free 1-888-720-7256.

 

We serve: Milton, Oakville, Burlington, Halton Hills, Brampton, Mississauga, Kitchener, Waterloo, Cambridge, Guelph, Etobicoke and surrounding communities across Southern Ontario.

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