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Wheelchair Transportation in Ontario
Total Care Transport provides professional non-emergency wheelchair transportation across Southern Ontario. Our lift-equipped vehicles and trained driver-attendants transport patients who need accessible transport to medical appointments, hospital visits, dialysis clinics and facility transfers. Serving Halton, Brampton, Kitchener-Waterloo and Etobicoke, available 24 hours a day, seven days a week.
How Our Wheelchair Transport Service Works
From your first call to drop-off at your destination, we handle every detail.
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Booking: Call 905-878-1170 or book online. Tell us pickup location, destination, appointment time, and the type of wheelchair or mobility aid. Recurring bookings are welcome, one call sets up your ongoing schedule.
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Arrival: Your driver-attendant arrives at your door with a lift-equipped vehicle. We assist with boarding and secure your wheelchair safely for transport.
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Transport: You travel comfortably in a fully accessible vehicle. Your driver-attendant is trained to assist with mobility and provide support throughout the trip.
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Arrival at destination: We assist you from the vehicle to the entrance of your destination and confirm you are safely received before we leave.
Equipment on Every Wheelchair Transfer
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Hydraulic lift or ramp for safe boarding
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Wheelchair restraint and tie-down system
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Ambulatory assistance for patients who need support walking short distances
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First aid kit and emergency equipment
Let us know at booking if you use a power wheelchair, bariatric wheelchair, or other mobility device so we can confirm the right vehicle for your needs.
Who Needs Wheelchair Transportation
Wheelchair transport is appropriate for patients who can sit upright but cannot safely use a standard vehicle or taxi. Common situations include:
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Dialysis patients attending recurring clinic appointments
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Patients with mobility aids including manual and power wheelchairs
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Post-discharge follow-up appointments after a hospital stay
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Specialist visits, diagnostic imaging and outpatient procedures
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Residents of long-term care and retirement homes traveling to medical appointments
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Patients who use walkers or require ambulatory assistance for short distances
If you are unsure whether your family member needs wheelchair or stretcher transport, call us and we will help you determine the right service.
Hospitals and Facilities We Serve
We provide wheelchair transportation to and from facilities across Southern Ontario. Key hospitals include:
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Halton Region: Milton District Hospital, Oakville Trafalgar Memorial Hospital, Georgetown Hospital
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Peel Region Brampton Civic Hospital, Etobicoke General Hospital, Mississauga Hospital
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Kitchener-Waterloo and Wellington Grand River Hospital, St. Mary's General Hospital, Freeport Campus, Guelph General Hospital, Groves Memorial Hospital
We also serve long-term care facilities, retirement homes and private residences throughout our service areas.
Why Families Choose Total Care Transport for Wheelchair Transfers
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Trained driver-attendants: every trip includes a driver-attendant trained in mobility assistance and first aid.
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Recurring bookings: ideal for dialysis patients and anyone with regular appointments. One call sets up your full schedule.
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Flexible scheduling: same-day bookings available. We work around your appointment times, not the other way around.
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Mohawk Medbuy approved: vetted and contracted by Ontario's hospital procurement program, serving hospitals across the province.
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24/7 availability: day, evening, overnight and weekend transfers covered.
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Nearly 20 years of experience: serving Southern Ontario since 2005.
Wheelchair Transfer FAQ
What types of wheelchairs can you accommodate?
We accommodate most standard manual wheelchairs and many power wheelchairs. If you use a bariatric wheelchair or a very large power chair, let us know at booking so we can confirm the right vehicle. We will always tell you upfront if we cannot accommodate a specific chair type.
Can I bring my own wheelchair or do you provide one?
Patients can travel in their own wheelchair. We do not provide wheelchairs for transport. If you require us to provide a wheelchair please let us know upon booking, and we will do what we can to accomodate.
How far in advance do I need to book?
We recommend booking as early as possible. For recurring appointments such as dialysis, we can set up your full schedule with a single call. Same-day bookings are available based on vehicle availability.
Do you set up recurring schedules for dialysis patients?
Yes. This is one of our most common services. Call us once with your dialysis clinic schedule and we will coordinate your pickups and returns for every session. We work directly with your clinic on timing.
What happens if my appointment runs long?
Call us and we will adjust your pickup time. We track our bookings and do our best to accommodate delays. Let your driver-attendant know when you arrive at your appointment if you expect a longer wait.
Is wheelchair transportation covered by OHIP or insurance?
It depends on the type of transfer. We recommend confirming with your care team or insurer for your specific situation, but here is a general guide:
Hospital to hospital transfers are typically covered under OHIP when ordered by a physician as medically necessary. Your hospital's discharge planning team can confirm and arrange billing directly.
Long-term care to dialysis transportation from a long-term care home to dialysis appointments is typically covered. The LTC facility's care coordinator usually arranges this.
Hospital to home or home to facility transfers are generally not covered by OHIP. However there are programs that may help:
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iCare Transportation Fund - a provincial program providing funding assistance for eligible patients who cannot afford non-emergency medical transportation
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ODSP (Ontario Disability Support Program) - may cover transportation costs for eligible recipients attending medical appointments
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Extended health benefits - some employer and private health plans include medical transportation coverage. Check your policy or contact your insurer.
We provide receipts for all trips and can provide documentation to support insurance or program claims. If you are unsure what coverage you may have, call us and we will help point you in the right direction.